Secure Email FAQs

Secure Email is email that is encrypted. Email encryption is the process of protecting the content of email messages (containing restricted confidential data) from being read by unintended recipients. Only the recipient with the personalized link provided by the Secure Email can read the message.

More than 90% of targeted cyber attacks start with email. Secure Email provides multiple layers of security to stop malware and non-malware threats, such as email fraud.

No. The only information we collect is what member’s enter when creating an account. It is only used for authentication purposes.

Yes. You will have to ask your ACU representative to send an activation email to a different email address if needed.

Yes.

The attachment limit for Secure Email is 25 megabytes.

Please check your spam or junk folder. If it is still not there, please contact the ACU representative who originally sent you the Secure Email.

For security reasons, Secure Emails will automatically delete after 30 days. You cannot delete Secure Emails.

If you forget your password, select “Forgot Password”. You will be prompted to reset your password.

For security reasons, you will be locked out of your Secure Email account if an incorrect username and/or password is entered three times. Please select “Forgot my password” to reset your password. Should you need further assistance, please contact the ACU representative you were originally corresponding with or our Member Communication Centre.