Accessibility

Diversity and inclusion are at the core of Assiniboine Credit Union's (ACU) values. An extension of that value is ACU's commitment to achieving accessibility and meeting the needs and abilities of all people in providing products and services in a manner which ensures that their dignity and independence are maintained. ACU is committed to meeting the requirements of The Accessibility for Manitobans Act.

For requests or feedback about accessibility at ACU please 

Policy elements

Policy availability

ACU will maintain its Accessibility Policy in a written format. It will be available to the public and will be provided in an accessible format when requested.

Information and communications

When providing information to, or communicating with, a person with a disability, ACU will provide, upon request, the information and communication in an accessible format or with a communication support. ACU will work in consultation with the person with the disability to provide the information in a timely manner with consideration of the person's disability.

• Accessible services
  Assiniboine Credit Union will strive to provide barrier-free access to products and services that accommodate the needs of its patrons. ACU will welcome and support all who use assistive devices, support persons or service animals.
• Support persons
  Any person with a disability who is accompanied by a support person will be welcome to have the support person accompany them as they conduct their business at ACU. For any events for which a fee is charged, no fee will be charged for the support person accompanying a person with a disability.
• Service animals
  Unless otherwise prevented by law, persons with disabilities will be permitted to be accompanied by a service animal.
• Disruption in service
  The notice of a disruption in service will be displayed on the premises and may be posted on the ACU website, if longer term, or by any means reasonably practicable considering the circumstances.
  
• Web content and web applications
  ACU’s website, company intranet, and all applicable web applications as defined by the Information and Communications Standard, will be designed and maintained to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
  
• Written materials
  All documents will be created using clear language and simple formatting, while also ensuring that in digital copies all images and graphics have alternative text descriptions.

Accessibility requests and feedback process

A form for accessibility requests or feedback is available on the ACU website or from one of our branches. Receipt of the form will be acknowledged within seven business days.

Employment at ACU

ACU has accessible employment policies and practices in place and these are available upon request and in accessible formats.

Training

ACU will provide training to employees on accessibility requirements under The Accessibility for Manitobans Act, the Accessible Customer Service Standard Regulation, the Accessible Employment Standard Regulation and the Accessible Information and Communication Standard Regulation.

Management responsibilities

Management is responsible for developing and implementing appropriate procedures and controls in compliance with the policy and for ensuring employees are aware of this policy.

Date of President & CEO approval: November 19, 2024

Assiniboine Credit Union is the sole interpreter of this policy and reserves the right to modify and/or delete this policy at its sole discretion.