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Member Notices: Some members are experiencing difficulties logging into the Mobile App after our Digital Banking updates. If you do not have auto updates enabled on your mobile device, please visit your App Store to ensure you update ACU’s Mobile App.

  • If you’re having challenges logging in with your password, please use the Forgot Password option to reset it.
  • If you are still experiencing issues, we recommend deleting and re-downloading the app from your App Store.

If you require support, please contact our Member Communication Centre.



Postal Disruption: Due to the Canada Post strike, you may experience delays in receiving or sending mail, including your member statements. We encourage members to stay informed and explore alternative options. For more information, please click here.

Contact

Gillam Branch Hours
Effective June 25, 2024 hours of operation will be: 
  • Saturday -  Monday: closed
  • Tuesday - Thursday: 9:30 a.m. - 5:00 p.m.*
  • Friday: 9:00 a.m. - 12:00 p.m.
* Closed for lunch from noon - 1:00 p.m. 

Gillam in-branch services will be available the following dates: 
  • October 22 - October 25
  • November 19 - November 20
Hours of operation are subject to change without notice.

Member Communication Centre

Need some help? Our professional, upbeat and very friendly contact centre team is ready to take your calls and answer your questions.

Mon - Fri 8:00 a.m. - 8:00 p.m. (CST)

Sat 9:00 a.m. - 4:00 p.m. (CST)

Phone 204.958.8588  (toll-free only available in North America 1.877.958.8588)

Fax: 204.958.7348 (toll-free only available in North America 1.855.299.5566)


 

Instantly connect with one of our representatives via live chat on our website or while you are signed into online banking or the ACU mobile app. To access the live chat, on our website or within online banking simply click the purple chat icon in the bottom right-hand corner. If you'd like to chat while in the mobile app, navigate to the More menu and click on Contact Us. 
Send your email inquiries to cu@acu.ca
ACU offers Secure Email to ensure your personal identifiable and financial information remains secure. Secure email must be initiated by an ACU representative, it uses email inscription, which involves encrypting, or disguising, the content of email messages sent from or to parties in order to protect potentially sensitive information, including personal or financial details, from being read by anyone other than intended recipients.

Accessing a Secure Email

  • You will receive a link to access your Secure Email through the personal email you provide to ACU staff
  • Once you receive email notification of your Secure Email, select the Click here link
  • You will be prompted to create an account if you have not already created one for your personal email address
  • After filling in the details and clicking Continue, you will be directed to your Secure Email inbox

Replying to a message and attaching a File

  • Once logged in, select the desired message on the left panel
  • Click Reply
  • Attach files by selecting Attach a File > Add
  • Navigate to the desired file and click Open. The attached file will appear beneath the Subject line
  • Click Send


Deleting a message

  • Secure Emails will automatically delete after 30 days. You cannot delete Secure Emails.


Saving an attachment

  • Once logged in, select the desired message from the left panel
  • Click the attachment located under the message details
  • Select Save As in the pop-up dialogue and select
  • Navigate to the desired location and click Save


Saving an email

  • Once logged in, select the desired message from the left panel
  • Hover over the Save As button in the top right corner and select the desired download from the dropdown list


Resetting passwords

  • If you forget your password, you may prompt your security question by selecting Forgot Password in the login screen
  • Answer the security question and click Continue
  • The user will be prompted to create a new password
  • If you forget the answer to your security question, please contact the ACU staff you have been in correspondence with for assistance. Alternatively, you can contact our Member Communication Centre


User locked out

You will be locked out of your accounts after too many failed authentication requests. You can either:

  • Click the Forgot Password link in the login screen and reset your password
  • Contact the ACU staff you have been in correspondence with for assistance. Alternatively, you can call us at 204.958.8588 (toll-free 1.877.958.8588).

For Secure Email FAQs, click here.

For Secure Email Terms and Conditions, click here.

Book an appointment online at a time and location that suits you best.

Manitoba Relay Services provides an operator-assisted service.

Using your TTY machine, please dial 711

Using your computer, please log in here.

Looking for an ATM or Branch near you? Click here.

Lost your card, or had it stolen?

If your ACU Debit Card or ACU Collabria Visa Card is lost, stolen or is being misused, please contact us immediately.


ACU Debit Card

To report a lost debit card or any unauthorized account activity:

Call us at 204.958.8588 (toll-free 1.877.958.8588) Mon-Fri, 8a.m. - 8p.m. (CST); Sat, 9a.m. - 4p.m. (CST)

Outside of regular business hours:

Call toll-free 1.888.277.1043 and request that your debit card be cancelled. Then get in touch with us during regular business hours. We'll send you a new card and answer your questions.


ACU Collabria Visa Card

To report a lost Collabria Visa card:

Call toll-free 1.855.341.4643 - 24 hours a day, 7 days a week.

If you have been a victim of fraud, here's how to report it:


1) Call us immediately 204.958.8588  (toll-free only available in North America 1.877.958.8588).

2) After hours Email us at fraudalertusers@acu.ca and someone will get back to you the next business day.  

3) If you suspect your device/email has been compromised, change your password on a different device. Learn how to reset your password here. 

4) If you provided personal information or suspect it has been stolen: Contact Equifax and Transunion.

Fraud needs to be reported, even if they didn't scam you. The Competition Bureau of Canada outlines how to report frauds and scams.
If you are a victim of a scam or fraud, and have suffered property or monetary loss, contact the Winnipeg Police Service at 204.986.6222 or Report Online https://winnipeg.ca/police/report/#scam-



Holiday Closures

Special holiday hours for Remembrance Day

Saturday, November 9, 2024
The Thompson branch that is normally open on Saturday will be closed.

The following branches and the Member Communication Centre will be open regular hours:

West Winnipeg East Winnipeg South Winnipeg North Winnipeg
3217 Portage Avenue 1609 Regent Avenue 620 Sterling Lyon Parkway 2211 McPhillips Street
694 St James Street 655 Henderson Hwy 2659 Pembina Highway 2567 Main Street
5930 Roblin Blvd
1210 St. Mary's Road 360 McGregor Street
1335 Jefferson Avenue

Monday, November 11, 2024
All ACU locations, including the Member Communication Centre will be closed. 


Tuesday, November 12, 2024
All ACU locations, including the Member Communication Centre resume regular hours.


For regular branch hours, check the Locations and ATMs page.


Dean Beleyowski
Director, Marketing
204.258.3506
dbeleyowski@acu.ca

To get in touch with the Board Chair, send an email to boardchair@acu.ca.

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